Damaged or Wrong Item from Türkiye: What to Do
Under MarkaShip’s published terms, if an item arrives damaged or different from your order, contact us within 48 hours with clear photos. A regular return must be requested within 14 days of the item reaching the consolidation centre in Türkiye, in its original condition with all tags; return fees are paid by the customer and the service commission is non-refundable.
Updated 7 October 2026 · اقرأ بالعربية
What to do as soon as the parcel arrives
Open the parcel on the day it arrives, photograph the outer carton before opening, then the item, its label and the size or colour shown. If it is damaged or different from your order, contact us within 48 hours with the photos; that window is written in the terms, so do not wait until it ends.
Why the return window starts at the warehouse
The terms say a return must be requested within 14 days of the item reaching the consolidation centre, not of it reaching you. The reason is practical: sending an item back to a Turkish store is easier while it is still in Türkiye. So if you are waiting for several stores before closing consolidation, check what has arrived early.
The conditions for a regular return
The item must be in its original condition with all tags, and the return must be requested within 14 days of it reaching the consolidation centre. Return fees are paid by the customer and the service commission is non-refundable. The Turkish store’s own policy may differ, so check it before buying, especially in sales.
The limits of MarkaShip’s responsibility
MarkaShip is a shopping intermediary, not the seller, so the terms do not make it responsible for product quality or for matching the store’s description. Contacting us within 48 hours with photos is what lets us follow the case with you and the store. Read the full terms on the terms and conditions page.
Common questions
Sources to check
Product rules and transport conditions can change. Confirm current requirements before buying or shipping.
Related steps
- Returns and Price Changes in a Buy for Me Purchase
- How to Track Your Shipment from Türkiye
- Specify Size and Color for a Turkish Buy for Me Order
- Buy for Me from Turkey: We Purchase for You
- Shipping Calculator from Turkey: Weight and Size
- Is There Shipment Insurance from Türkiye?
- Exchanging a Size from a Turkish Store
- Cancelling an Order from a Turkish Store
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