Can I exchange a size from a Turkish store?

The terms provide for returns within 14 days of the item reaching the consolidation centre; ask support about the other size before the window ends.

Who pays return fees?

Under the published terms, return fees are paid by the customer and the service commission is non-refundable.

What if the store sent a different size?

Contact us within 48 hours of arrival with photos of the label and the item.

Exchanging a Size from a Turkish Store

MarkaShip’s published terms do not list exchanges as a separate clause; what they set out is returns: requested within 14 days of the item reaching the consolidation centre in Türkiye, in original condition with all tags, with return fees paid by the customer and a non-refundable service commission. So if you need another size, ask while the item is still in Türkiye, and contact support before the window closes.

Updated 7 October 2026 · اقرأ بالعربية

Why timing is everything

The 14-day window starts when the item reaches the consolidation centre, not when it reaches you. Returning to a Turkish store is easier while the item is still in Türkiye; after international shipping, the trip back is added. So check each order as soon as it reaches the centre instead of waiting for the other stores.

The Turkish store’s own policy

Every Turkish store has its own return policy, which may exclude items such as underwear or final-sale pieces. Read the store’s returns page before buying. Türkiye’s Ministry of Trade publishes consumer rights information for distance purchases within Türkiye.

How to avoid an exchange at all

Choose the size from the product’s own size table, not from your usual size in another brand, since cuts differ between stores. Write in the order notes the size and the measurements you relied on, and name an alternative size if you accept one when yours is sold out.

If the store sends the wrong size

If you ordered one size and received another, that is an item different from the order, and the terms say: contact us within 48 hours of arrival with clear photos. Photograph the label showing the size and compare it with what you ordered in your account.

Common questions

Sources to check

Product rules and transport conditions can change. Confirm current requirements before buying or shipping.

Related steps

Get a purchase quote

Send the exact product link and options, destination city and any acceptable substitute. Review the itemized quote and shipping eligibility before payment.

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