Partial Returns: Reconcile What Will Ship

Give each row a state

After a partial return, distinguish requested, sent to store, accepted for return and ready to ship. Do not assign one state to the whole order. Sending an item back is not confirmation of a refund.

Link the movement

Keep the order reference, item identity, quantity and available handover evidence. If a return is rejected or sent back, update its state again. Absence from an earlier carton does not mean follow-up is finished.

Reconcile quantities

Start with received units and subtract what actually left, keeping unresolved units separate. Do not report a requested but unexecuted return as completed. Do not add a replacement that has not arrived.

Approve the remaining shipment

Review the revised content list, weight and packed dimensions. Approve that new version rather than automatically carrying over the earlier estimate. Return approval alone does not establish an unconfirmed refund amount or date.

Common questions

Sources to check

Product rules and transport conditions can change. Confirm current requirements before buying or shipping.

• www.fedex.com

Related steps

• Parcel Inventory: Keep One Approved Revision
• Battery Location: Built In, Separate or Absent
• Paired Parts in Separate Bags: Keep a Link
• Roll or Fold? Compare Protection and Dimensions
• Packing Approval: Link Photos to the Inventory
• Trial Assembly Before Shipping: Set the Scope
• Returning an Item Before the Parcel Leaves
• Returns and Price Changes in a Buy for Me Purchase

Get a purchase quote

Send the exact product link and options, destination city and any acceptable substitute. Review the itemized quote and shipping eligibility before payment.