How do I know the expected number of cartons?

Ask the team for a list with the number of cartons and each one’s weight before the shipment leaves.

Should I sign before counting?

No, count the cartons and check their tape in front of the courier, then sign.

What if a carton is damaged?

Photograph it from every side with the label, keep the packaging, and send the photos and order number to the team the same day.

Receiving Your Cartons in Syria: Count and Check

When your order reaches Syria in more than one carton, ask beforehand for a list with the number of cartons and each one’s weight, then count them in front of the courier and check the tape before you sign. If you find a shortage or damage, photograph it and send the order number to the team the same day.

Updated 19 October 2026 · اقرأ بالعربية

Ask for the list before the shipment arrives

Before the order leaves Türkiye, ask the team for the number of cartons, each one’s weight and roughly what is inside, since a shipment combining several stores is usually packed in more than one carton. That list is your reference on receipt, and without it you cannot tell whether everything arrived. Note the order number, as you will need it in any message.

At the door

Count the cartons in front of the courier and compare with the list. Check the tape: is it intact, open or re-stuck? Is the carton wet, crushed or punctured? Do not sign for receipt before you finish counting. If the shipment has a fragile piece, open its carton in front of the courier if allowed and look at the padding first.

If you find a shortage or damage

Photograph the carton from every side before opening it, photograph the label on it, then photograph the damaged piece. Do not throw away the packaging. Send the photos with the order number to the MarkaShip team the same day, and write clearly what is missing or broken and how many cartons you received out of the expected number. Early reports are easier to follow up than reports after days.

Payments on delivery

Published shipping prices to Syria exclude customs, so if you are asked to pay something on receipt, ask what it is for and take a written receipt with the amount. Send the receipt photo to the team if it is unfamiliar, and do not pay a party you do not know. To confirm the current procedure, check with the carrier or the customs clearing agent you deal with.

Common questions

Sources to check

Product rules and transport conditions can change. Confirm current requirements before buying or shipping.

Related steps

Get a purchase quote

Send the exact product link and options, destination city and any acceptable substitute. Review the itemized quote and shipping eligibility before payment.

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